Refund policy

Refund & Returns Policy

Because our products are fresh, handcrafted, and perishable, our returns policy works a little differently than a typical retail product.

Damaged or Incorrect Orders
If your order arrives damaged, or you received the wrong item, please contact us within 24 hours of delivery at hello@themossmethod.shop with your order number and a photo of the item. We'll arrange a replacement or refund at no extra cost.

Unopened Products
Unopened, unrefrigerated jars may be returned within 1 day of delivery for a refund, minus original shipping costs. Please contact us before sending anything back.

Opened or Used Products
As sea moss gel is a fresh, perishable food product, we're unable to accept returns on opened or used jars for hygiene and safety reasons. If you have any concerns about a product you've opened, please reach out to us directly — we want to make it right.

Subscription Cancellations
You can pause, skip, or cancel your subscription at any time through your account, with no cancellation fees. Changes must be made before your next scheduled order to take effect on that cycle.

How to Start a Return or Report an Issue
Contact us at hello@themossmethod.shop or via our Contact Us page, and we'll guide you through the next steps.